The owners Randy and Aaron are the best guys ever. They are honest, nice, friendly, reasonable, and knowledgeable. I told them about a weak start up with my car, and they immediately knew what the problem was and how to remedy it. They are open to giving an estimated cost upfront, but would check the potential problem out, to ensure that their solution was the right one, but because Randy's the one who usually picks up the phone, he just knows his stuff. They will never pressure you to getting the service done, but they will always warn you as to what will happen in the future. I trust these guys and they've always make sure to take good care of me and my car!I've saved so much money with these guys, since I stopped going to the dealer for my regular services and any problematic items. They have no attitudes and will have your car done within a few hours.They also have a free shuttle service within SF. Its perfect for drop off and pick ups and in my last visit with them, Aaron (one of the owners) was the shuttle driver! He's such a down to earth guy with funny and interesting stories.I won't go to anyone else for my Audi needs.