Cool, genuine, understanding staff who wont rip you off for the sake of ripping you off...the dealerships do enough of that. Nice out of the way locale, so you don't have to deal with a bunch of bullshit or bullshit pretense auto owners. Informative, honest and wont blow you out of the water, and they stay pretty close to their estimated costs.UPDATE: 2/2007Looks like new labor cost are in effect. $100 just for bringing your car in, I signed it for the estimate and got stuck with a $100 plus charge for a 20-40 dollar part that probably took about 10 minutes to install. I do feel a little price gouged and never thought these mechanics would rip you. But like they say all good things must to come to an end. :(RE: Update 10/2007I know I bitched about prices, but it's for good reason...these guys really know their work, and do an excellent job. I love that they can give you a thorough explanation on what needs to get done on your vehicle. So nothing but love for these guys!