I'm driving across the bay bridge and the engine light goes on. I'm the kind of person who just "follow the rules" when it comes to taking care of a car -- which means the idiot lights were meant for me. This is the 3rd time the idiot engine light has gone on in 13 months, the last time only 3 months ago. So I take it in to Royal Motors, like the previous 2 times where they've fixed the car charging me lots of money. This time they wanted $610 and I finally said "no." My husband checked through "yelp" and found this place. Thanks to all the previous reviews because it saved me!Randy and Aaron are great -- real people! Got my car in, they fixed the problem and gave me free advice on my car. The cost? $179 -- way less than Royal Motors! Wish I found about this place sooner -- would have saved me hundreds. Great service, guys with super attitude, and really reasonable prices.

These guys are awesome - they're thorough and have a great attitude. So much better than the dealer. They recently did about 4 hours of free work for me because of a minor oversight on something they'd done previously.

Yes, I own a VW. Yes, it's my second one. Yes, I've owned better cars. Yes, I think they put drugs in the upholstery to keep you coming back for more. After my first service, I programmed them into my cell. Which came in handy on the way back from Tahoe. Not even 1/3 of the way down the hill, all of the lights came on on the Terminator's dashboard. Brake light, seatbelt light, some triangle arrow with a circle in it, the center readout flashed the word "Stop" in big red letters, then it said "Brake Failure". I saw my life flash in front of me. I was sad that I never finished that macrame toaster cozy. Then I remembered my cell phone and had the Love of My Life dial Advanced. Snookums: "They probably won't answer"Me: "Yes they will"Snookums: "They probably don't speak english"Me: "Yes they do"Snookums: "They'll probably say they can't help, and we'll have to bring it in. We're going to die"Me:"Just call them"Randy answered right away. Randy speaks English.Snookums:"Hi, my girlfriend brings her car to you. She has a 2001 Passat"Pause.Snookums:"Yeah, Bunny" He looked confused. He told Randy what was happening.Pause.Snookums:"So, we're ok? The brakes aren't failing?Pause.Snookums:"It's just a fuse? You're sure. Should she come in tomorrow?"Pause.Snookums:"Ok man. Thanks. She always says you're great."The Love of My Life - who doesn't even drive a car - would give Advanced 5 stars too.They don't up sell. They don't scare you. They are friendly and honest. They speak English as a first language. They are cute.

Had a broken window system and couldn't close the windows on my Jetta. Immediate service was needed and Advanced Audi was good enough to help me out even when they had were actually booked solid for the next two weeks. The service was very professional and I never actually saw anyone in person since I work far way down the pennisula. They had a great system worked out and communicated well even though I was never on site. I was very impressed and would recommend them to anyone.

I've taken my Audi there about 3 times before. Top notch.So today I went in to get a rear taillight bulb replaced and to have them diagnose the "check engine" light. Within 5 minutes, the dude had changed my bulb, reset the "check engine" light and told me that I'd have to come back in if it came back on. Beauty!Oh, and I didn't pay a dime. Nuff said. 5 stars.

I felt like I'd reconnected with a trusted high school buddy from the first moment. Randy greeted me with his now legendary warmth, humor, and professionalism. No upsell, no scare sell. Randy performed the work as promised, finished ahead of schedule, coordinated a ride to the very block I was out running errands on, charged me fairly, and told me what to keep an eye on for optimal operation of my 2001 Jetta. The driver who picked me up, Kevin, had the same amiable spirit and made easy friendly conversation on the drive back to the shop. I never thought I'd say I'm looking forward to my next appointment, seeing these guys again and knowing that my car is getting only the best service necessary.

The first thing I hear as I walk up to the front desk is Randy on the phone:"No. No, we're going to do a ton of unnecessary work and extort you mercilessly." I knew that I'd found the right place for me. Owners Randy and Aaron are exceptionally forthright and professional, taking the time to patiently explain everything that they are going to be working on while adding a bit of levity to the whole process. My car has never run better. They always get it back to me faster than I expect it. They give me multiple phone calls updating me on their progress (much appreciated). Aaron once spotted me a small interior part that he had forgotten to install so that I didn't have to come back into the office to re-run my credit card. And you've gotta love any shop whose mechanics play thumping minimal house on the garage stereo.

I've been using them (Aaron & Randy) for over a year and they're just amazing -- it permeates from everything they do that they LOVE both working on cars AND providing customer service. You always get the straight dope from them, they're fabulous about discussing alternatives, and they're genuinely concerned about not wasting your money--not only on repairs but also on how they run the shop (like paying well for techs as opposed to for marble floors and high-rent). Most importantly, they're technically extremely competent and will do a top-notch job. The only drawback? All these damn Yelpers giving them awesome reviews, so now they're so busy that I have to schedule routine work well in advance (not that it makes a difference, and they've done a fast turnaround when I had a breakdown)

These guys are one of the best mechanics around. I've been there twice to get work done on my 1997 Jetta VR6. Both times they've been quick, accurate, professional, and not too expensive.Second time was in Sept, 2007 to "check engine light" - they hooked up computer and found out Mass Airflow Sensor was bad. $360 MSRP for part, they charged me $300 + tax + $100 for one hour labor. Hurray.I forgot exactly what they did the first time i went - but i remember loving the free wifi while i waited and getting a free shuttle back home.

If you have an Audi, then you NEED to have a good Indy, especially if you are out of your 50k warrantyForget the stealer with their $140/hr labor ratesThese guys charge 100/hr and took some off the top cuz I paid cashThey were well recommended on and off yelp at such other Audi enthusiast community sites as audiworld.com and now defunct 1.8t.org , and prolly vwvortex.com(All of them are also an invaluable resource if you really want to learn more about your sweet ride)At the garage, It's quite obvious that they are well experienced and only work on vws and audisI had customer provided h-sports installed, Now she rails turns even tighterThey said it took 3 hrs, on the allroad forum they say only 1.5 hrs, oh wellThey also replaced some missing bolts in the belly pan than only the dealers must have lostEven more important is that they will act as your advocate (when it comes to insurance/warranty claims) and gave me an inside referral so I could purchase an aftermarket extended service contract from a large insurer who only sells them thru dealers when you buy a new or used car at time of purchase.In other words you have to get it when you but the car.In my case, I wanted to wait till the last possible moment (b4 the 50k was up) to plunk down 3.5k for a 6yr 100k mi premium planThe shop is not in a hilly area and bicycling to and from the place is a breeze, there is also light rail/trolley line along 3rd st and the have drop-off pickup servicesHopefully I wont have any probs, but if I do, I know where to goUpdate 10/9/07: Same for regular service, I also think Randy in doing meth and running in a hamster wheel, he's always so hype when I go there. Even got another referral for some custom wiring work and contact info for someone else who rides bmx, lives in the city and has an allroad, talk about working the network...