Yes, I own a VW. Yes, it's my second one. Yes, I've owned better cars. Yes, I think they put drugs in the upholstery to keep you coming back for more. After my first service, I programmed them into my cell. Which came in handy on the way back from Tahoe. Not even 1/3 of the way down the hill, all of the lights came on on the Terminator's dashboard. Brake light, seatbelt light, some triangle arrow with a circle in it, the center readout flashed the word "Stop" in big red letters, then it said "Brake Failure". I saw my life flash in front of me. I was sad that I never finished that macrame toaster cozy. Then I remembered my cell phone and had the Love of My Life dial Advanced. Snookums: "They probably won't answer"Me: "Yes they will"Snookums: "They probably don't speak english"Me: "Yes they do"Snookums: "They'll probably say they can't help, and we'll have to bring it in. We're going to die"Me:"Just call them"Randy answered right away. Randy speaks English.Snookums:"Hi, my girlfriend brings her car to you. She has a 2001 Passat"Pause.Snookums:"Yeah, Bunny" He looked confused. He told Randy what was happening.Pause.Snookums:"So, we're ok? The brakes aren't failing?Pause.Snookums:"It's just a fuse? You're sure. Should she come in tomorrow?"Pause.Snookums:"Ok man. Thanks. She always says you're great."The Love of My Life - who doesn't even drive a car - would give Advanced 5 stars too.They don't up sell. They don't scare you. They are friendly and honest. They speak English as a first language. They are cute.