My experience here was excellent. They answered all of my questions and were very helpful and professional. They fixed my car in a timely manner and didn't try to sell me on a bunch of other repairs. They did point out some things that I probably want to have done in the future but they were not pushy about it. Finding a mechanic that you feel is competent and honest is difficult but essential. I would recommend these guys wholeheartedly and I will go back again with complete confidence.

The single best service experience I've had to date in California period. I wish every business I interact with was as service oriented as Advanced.Estimates are fair. Explanation of service, mechanics, etc. are thorough. If you're on a budget they'll point out the essentials versus the items that can wait for another day. Employees at courteous, friendly and sharp.Courtesy shuttles are available as are free tokens for MUNI. In past experiences they've stayed late for me to pick up my car. On another occasion they not only fixed my car so I could get my smog check done on time later in the week, they took it to be smogged for me... all in the same day before I picked i up.Fantastic service!

These guys are knowledgeable and extremely helpful. They answered all my questions and went above and beyond to try to diagnose an intermittent issue with my transmission. Awesome!

Advanced is run by a group of incredibly honest business people. I had all 6 ignition coils in my Audi A4 replaced in July 2008. I moved to the Seattle area 4 months later and, wouldn't you know, come May I had to have all 6 of them replaced again. My Seattle area garage indicated a batch of problems with the particular brand that Advanced had installed. I asked my Seattle area garage to retain the 6 that Advanced had installed, fully expecting a series of phone calls and painful negotiations to get even a pathetic remedy to the situation. None of that! I emailed Advanced and within 5 minutes, Randy called me. He acknowledged that there had been some problems with that particular brand (which Advanced no longer uses) and offered to refund me for the parts and some of the labor (I had other work done along with those ignition coils). How about that! It makes me happy to know that honest business people still exist, even in the automotive repair industry.Since we're on the subject, Advanced also gave me a free oil change about a year ago, when I went back with a defective filter only a couple days after my previous oil change. My Audi has had serious oil leak issues, so you can imagine my dismay when I noticed oil on my garage floor. But Advanced remedied that issue quickly and with a freebie. Thanks guys!And yes, Royal Motors is downright awful--bad service (don't even get me started on my oil leak issues) and ridiculous prices. And come on--their service location is no better than Advanced's.

a HUGE thank you to Randy, for helping me with a car that needed new brakes, followed by a new ignition coil and battery cable after car caught on fire (not joking), followed by a new computer and two new cylinders, followed by new catalytic converters, followed by a smog check, followed by..........life can be very challenging at times, and Randy helped carry me through. it was like I had an angel on my shoulder.

All I can say is, when I know I have to take my car into the shop, I throw up in my mouth a little bit. I HATE dealing with my car and it's issues. As a single woman who knows nothing about cars, I turn into a one year old when I walk into a car shop. Completely vulnerable and insecure. Basically speechless with a little bit of drool. Then one day I walked into Advanced Audi-Volkswagen and my car shop fears disappeared. It's a very nice feeling to find a place that you feel comfortable in, trust and actually like going to. Everyone, especially Randy, is really friendly, down to earth, professional and helpful. Their customer service is great. They offered to pick me up at home and even offered me a rental car. Plus, they have mini cupcakes and free keychains. Rad!Thanks guys!

Complimentary shuttle service to and from work, friendly and expert service (they didn't even charge me when they checked out my problematic catalytic converter), and CUPCAKES! They even made an appointment with the VW dealer because the catalytic converter warranty was extended so I didn't get charged for that either.I was very impressed with the high level of customer service, honesty and generosity exhibited by Advanced Audi & Volkswagen. I have already referred a friend to use them.

What can I say? These guys are keepin' my TDI running solid and damn, they know their stuff. Friendly, professional. Awesome.

I am so happy I found this place. The guys at Advance can listen to a story, diagnose exactly what happened, explain everything with perfect logic, get to the repair, show failed parts, and just make perfect sense at every point--all at a great price. So not only do they know their stuff, they also treat you well and communicate clearly. They even fixed a little interior clip thing for free. I will gladly hold onto my Golf for a long time knowing I have Advanced for repairs.My 2000 VW Golf had some engine warning light issues. In sharp contrast to Advance, I had a few interactions with the nearby VW dealership which proved extremely frustrating--not only were prices high (perhaps expected from a dealer), but their diagnostic skills seemed fumbling, and their ability to explain anything logically was ridiculously weak. The "I wouldn't dare to drive your car out of here" line was clearly based on desperately trying to get an overpriced sale rather than any automotive engineering logic. I drove over to Advanced and they just did everything right.

Randy is always super helpful every time I've brought my car in. He's even comp a few small things as a thank you for my business. In this current economy I totally appreciate him doing that. These guys rock and are always super reliable! Oh and one of their clients brings in mini sample goodies to advertise her new bakery business so you get to knosh on yummy chocolate cupcakes while you wait!