6/29/2010 Update: Randy strikes again. Car exhaust broke while I was driving and I dropped it off just scared to death about what it might cost to fix. Randy and crew said they'd check it out. Incidentally, it was past closing when they were helping me, but read on and that won't surprise you. I get a call back the next day from Randy who tells me that the exhaust is definitely screwed, but he was thinking it was covered under manufacturer warranty so, totally unsolicited, he decided to make a call to VW on my behalf. Turns out it was covered, so THEN he decided to tow my car over to Royal VW and have them start working on it. I just got a call from Royal to come pick up my car...."all repairs under warranty and no charge." Most mechanics would have picked the sheister route unfortunately and bilked me out of a new exhaust system, etc...not these guys. You are a moron if you take your VW or Audi anywhere else. Moreover, if Dietrich, the head VW German mechanic...the one who wears a white lab coat and little metal glasses flew out from Lower Saxony and begged me to work on my car...I would tell him that I already got a guy and to scram. This kind of service is what is great about local high quality people and high quality businesses and you will get both in spades here. ----------From 2008 -- Great service above and beyond the call of the duty! I took my banshee brake squeakin' Passat in yesterday for them to check out. I thought I just needed brakes because I'm a natural when it comes to cars whose brakes sound like a fork in the microwave. It turns out the Advanced crew diagnosed a brake caliper issue relating to the electronic e-brake button (that no valet in the City can ever find btw). They could have just slapped new brakes on, taken my dough and called it a day but that's not how this shop works. They said that because the caliper issue was covered by my warranty, that I should take it to a VW dealer to get it squared away. I did, and guess what the dealer told me?..."you need new brakes, no defect, $194 for parts plus $220 for labor...thanks for using Royal VW". So, I call back Advanced, got Randy and told him what Royal had said. He goes into full "this aggression will not STAND Lebowski" mode! He told me to call Royal back asap, give them his tech notes and have them look again. I did, but no one at Royal was available to speak with me now. He said to then go straight to VW of North America to let them know that I am unhappy with the explanation. So, I call VW North America and tell them I was being railroaded...er..."was not happy with my dealer experience". While I'm on the with a very lovely sounding Amanda...guess who calls? Yup, Royal and guess what...IT TURNS OUT IT WAS A MANUFACTURER DEFECT AND IT'S A NO CHARGE FIX UNDER WARRANTY! I know! What are the odds right?!?! Long story short, brakes and calipers replaced at no charge solely because of the diligence and help of Randy, Aaron and the rest of the dynamite crew over there. There is just no other shop you should go to in the City if you have a VW or Audi...period.