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Based on the great Yelp reviews I took my Volkswagen Passat to Advanced Audi & VW. The service there has been good on both visits I have had. This week, they were excellent about letting me know what my options were. Unlike some places they don't find something wrong with your car just to rack up your bill.They only have one shuttle run to drop you off in the morning so if you want a ride you have to get there early or you are SOL. I find the T line on the muni at 23rd is very convenient to them so I can avoid the whole suppershuttle effect of going all over town when I need to get to work.

5 Advanced Autowerks - Mission

So I'm cruising along after picking a friend up from the airport when I notice, to my consternation, that my Jetta's battery warning light has come on. This is concerning because, although I have seen a veritable christmas tree on my dash before, this particular light is new. We get to our other friend's house and as we're over in the parking lane idling, waiting for her to come out - the car just putters out and dies. Turns off. Won't crank.Fuck.Mind you, it's Saturday night and I've got two girls here waiting to go out and my car, my baby machine that has my own blood mixed in between the threads along with Loctite Blue and who knows what else, has just shut off with no indication of why.Well that's not entirely true. I had the battery light and the other symptoms, from which I deduced my alternator had had the gall to up and die on me.I brought my crippled stallion into Advanced and in short time they set her right. Replaced my alternator, and at my request refreshed her oil and raised the front suspension 1/2". Reasonable rates, really cool guys, and no problems.

5 Advanced Autowerks - Mission

6/29/2010 Update: Randy strikes again. Car exhaust broke while I was driving and I dropped it off just scared to death about what it might cost to fix. Randy and crew said they'd check it out. Incidentally, it was past closing when they were helping me, but read on and that won't surprise you. I get a call back the next day from Randy who tells me that the exhaust is definitely screwed, but he was thinking it was covered under manufacturer warranty so, totally unsolicited, he decided to make a call to VW on my behalf. Turns out it was covered, so THEN he decided to tow my car over to Royal VW and have them start working on it. I just got a call from Royal to come pick up my car...."all repairs under warranty and no charge." Most mechanics would have picked the sheister route unfortunately and bilked me out of a new exhaust system, etc...not these guys. You are a moron if you take your VW or Audi anywhere else. Moreover, if Dietrich, the head VW German mechanic...the one who wears a white lab coat and little metal glasses flew out from Lower Saxony and begged me to work on my car...I would tell him that I already got a guy and to scram. This kind of service is what is great about local high quality people and high quality businesses and you will get both in spades here. ----------From 2008 -- Great service above and beyond the call of the duty! I took my banshee brake squeakin' Passat in yesterday for them to check out. I thought I just needed brakes because I'm a natural when it comes to cars whose brakes sound like a fork in the microwave. It turns out the Advanced crew diagnosed a brake caliper issue relating to the electronic e-brake button (that no valet in the City can ever find btw). They could have just slapped new brakes on, taken my dough and called it a day but that's not how this shop works. They said that because the caliper issue was covered by my warranty, that I should take it to a VW dealer to get it squared away. I did, and guess what the dealer told me?..."you need new brakes, no defect, $194 for parts plus $220 for labor...thanks for using Royal VW". So, I call back Advanced, got Randy and told him what Royal had said. He goes into full "this aggression will not STAND Lebowski" mode! He told me to call Royal back asap, give them his tech notes and have them look again. I did, but no one at Royal was available to speak with me now. He said to then go straight to VW of North America to let them know that I am unhappy with the explanation. So, I call VW North America and tell them I was being railroaded...er..."was not happy with my dealer experience". While I'm on the with a very lovely sounding Amanda...guess who calls? Yup, Royal and guess what...IT TURNS OUT IT WAS A MANUFACTURER DEFECT AND IT'S A NO CHARGE FIX UNDER WARRANTY! I know! What are the odds right?!?! Long story short, brakes and calipers replaced at no charge solely because of the diligence and help of Randy, Aaron and the rest of the dynamite crew over there. There is just no other shop you should go to in the City if you have a VW or Audi...period.

5 Advanced Autowerks - Mission

ive always wanted to find a place where i could just drop off my car and have someone tell me whats wrong with it without feeling as if i was getting ripped off and this place is it. i found it through researching yelp reviews and then my friend (who is quite knowledgeable on cars) took his vw in and gave it glowing reviews so i knew i was in good shape. but i wasnt expecting to be quite blown away as i was.i called in to make an appointment for a 55k mile checkup and before doing anything, they had me fax in my prior maintenance records to make sure i even needed to bring my car in. who does that right? and it turns out all i needed was an oil change. so i make an appt and if you get there by 8:30am, there is a shuttle service that will drop you off wherever you need to go and pick you up once your car is ready. door to door service and the guy shuttling everyone around couldnt be any nicer. ed i think his name was.it was only an oil change but i swear my car has never driven better that im actually hopeful now that i can keep this car for years to come with advanced on my side. it drove so well in fact that i went right out and got it a car wash and its now sitting pretty in the garage. love these guys...i highly recommend them.

5 Advanced Autowerks - Mission

If you have a VW (which I do), there is no better place to go in San Francisco.

5 Advanced Autowerks - Mission

Great place, have taken 3 cars there for over 6 years. Quick service, quality work, and helpful staff. Continually go out of there way to make me happy and treat both my wife and myself like priorities and not idiots. As long as I drive german, they're my place. Thanks Aaron and Randy.

5 Advanced Autowerks - Mission

my boyfriend LOVES this place and i love them too. i went in the other day to drop him off to pick up his car and the guys were really really nice to us. they did the service very quickly ("not a rush, we don't ever rush! we just gave you priority") and for a great price. plus i'm totally indebted to them because they know all the good spots/people so when i needed a new mechanic they recommended me to sokol at euro motorcars who i adore.

5 Advanced Autowerks - Mission

They fixed the mystery problem with my car and were helpful, accommodating and friendly -- alllll qualities I look for when dropping half a mortgage payment on something that I'd rather not need.Bonus: One of the mechanics looks like Pacey from Dawson's Creek. But, like, hot. And for the record, I wasn't a Pacey fan (or a Dawson fan, for that matter), but there's something about Pacey + mechanic that = YES PLEASE.But blah blah blah...enough with the objectifying of men. This is a serious review, I swear.Five stars for giving me a warm, fuzzy feeling about driving my car for another six years.Minus one star for the patchouli incense they have going on in the waiting area. Seriously you guys...if I wanted my hair to smell like hippies I'd spend more time in the Haight.Plus one star for being so damn nice and explaining everything for me eighty seven times.Grand Total = 5 starsBottom line: GOD FORBID anything else happens to my car any time soon, but if it does, I'd definitely go back.

5 Advanced Autowerks - Mission

i called 2-3 tire places to have my two front tires replaced. since my VW is all wheel drive, they wouldn't touch my tires unless they replaced all 4.thing is, my rear two were fine.that's when i called advanced, and i was finally talking to someone who knew what they were talking about. they changed the tires at a reasonable price, and even cleared some error codes that had recently showed up.the shuttle service was also pretty darn key in the morning!

5 Advanced Autowerks - Mission

I was driving to my friend's place this morning (8am) when my car suddenly started idling very roughly at a stop light and the check engine started blinking at me. At this point, I'm thinking I'm screwed. My sis told me great things about Advanced and her experience w/ her VW, and I've already had bad experiences with the local stealership, so after some multitasking I gave them a call while still on the road.I told them my car suddenly started idling roughly and they told me to bring it in ASAP - that was the first good sign. I brought it in and met Randy, who already knew what was wrong with my car from our initial phone call - a 30 second conversation. So it was really comforting knowing that these guys are VERY competent and experienced. They turned my car around in under 3 hours and I've already picked it up. They even advised me on how to get a refund from Audi on their service they performed today. Very, very satisfied.

5 Advanced Autowerks - Mission